Sideshow Collectibles Help Desk

Shipping Status of Order

Is your item In-stock?

If you ordered an in-stock item, please expect it to ship within 72 hours of placing your order, during our operating hours.

Is your item Pre-ordered?

Since you reserved an item while it is in production your pre-ordered item may not be in our warehouse yet. The approximate shipping date is on the product’s page. You will also receive several courtesy e-mails from us as the product nears its expected arrival time.

If you are still wondering when your item will ship, provide us with all the information requested below and we will help you!

Cancel or reduce my item / Order

Customers can alter information to a pre-order or entirely cancel their pre-order up to 5 days prior to the item leaving our warehouse either online here or through the form below.

DO NOT USE THIS FORM if you:

1. ordered an in-stock item
2. if your order displays a ‘Call to Cancel’ warning online or
3. if you have received your Processing Notification e-mail

In these cases, you will need to CALL US immediately at (800) 474-3746 from within the USA and (805) 214-2134 from outside of the USA to cancel. If you do not contact us immediately, your e-mailed request or online cancellation request may not reach us in time to stop your order from being processed and shipped.

Return/Replacement: US Only

We guarantee that every item we sell directly will give you complete satisfaction or you may return it for a replacement or for a refund of the purchase price* (US$), within 30 days of receipt of the item. WE STRONGLY SUGGEST THAT YOU OPEN AND INSPECT ALL MERCHANDISE UPON RECEIPT IN ORDER TO TAKE ADVANTAGE OF THIS POLICY.

We have a Wholesale Department, which provides service to direct dealers. These vendors are responsible to assist their direct customers with returns/replacements.

• If you purchased our product from a retailer and would like to return/replace the product click here.
• If you purchased our product from an Ebay auction and would like to return/replace the product click here.

If you purchased your item directly from Sideshow Collectibles:

Customers who purchased directly from Sideshow Collectibles should note that all returns/exchanges must be sent to us and received within 30 (THIRTY) days of the original delivery date of the product to you. The product must be returned in its original box/packaging in the same condition as it was sent to you. This means that the item must be returned intact with figures, accessories, bases, original packaging, outer shipment box as well as in a double-boxed shipping carton, if this is how it was sent to you. Returned items that arrive with excessive damage due to improper packing may be assessed a damage product fee, of up to 10% of the product price.

Due to the limited edition nature of our product, we cannot guarantee that the item(s) can be replaced at the time of return or that damaged specific edition numbers can be replaced with the same number. In this case, we would offer a full refund of the purchase price (US$).

We will pay the return shipping cost if the return / exchange is a result of our error such as a defect / damage or an error in filling your order. * If the purchase is being returned for any other reason than those previously stated, the buyer will be responsible for all shipping charges, including those to return the item(s) to us. Refunds will be the purchase price minus any applicable shipping charges.

1. U.S. residents who need to return their items directly to Sideshow Collectibles will first need to obtain an RMA (Return Merchandise Authorization) number prior to sending the item back to us. WE CANNOT ACCEPT A RETURN WITHOUT AN RMA NUMBER. To begin the process, fill out the form below completely, then submit it.
2. After submitting your Customer Service Request, a Returns representative will contact you with an RMA number and discuss arrangements for the package return. Please allow at least two business days during our business hours of Monday - Friday, 8:30 am - 5:30 pm (PT), for us to process your request and reply to you. Please remember that any inquiries sent during non-business, weekend or holiday hours will be responded to beginning on the next business day in the order in which they were received.
3. Once you have received the RMA number, please write this number on the outside of the box to be returned. You will then need to arrange to drop it off at a UPS or Fed Ex location/ office or have them to pick it up at your location.

All returns should be sent to the address below:

Sideshow Collectibles

Attn: Returns / Replacements

RMA #:

2630 Conejo Spectrum Street

Thousand Oaks, CA 91320

Please allow 7-10 business days from the date of our receipt of the shipment for your credit card to be refunded or an exchange made. Replacement of any item is subject to its availability.

Please Click here for information on the crediting of refunds.

Return/Replacement Form (US Only)

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Return/Replacement: Europe-EU Countries Only

We guarantee that every item we sell directly will give you complete satisfaction or you may return it for a replacement or for a refund of the purchase price* (US$), within 30 days of receipt of the item. WE STRONGLY SUGGEST THAT YOU OPEN AND INSPECT ALL MERCHANDISE UPON RECEIPT IN ORDER TO TAKE ADVANTAGE OF THIS POLICY.

We have a Wholesale Department, which provides service to direct dealers. These vendors are responsible to assist their direct customers with returns/replacements.

• If you purchased our product from a retailer and would like to return/replace the product click here.
• If you purchased our product from an Ebay auction and would like to return/replace the product click here.

If you purchased your item directly from Sideshow Collectibles:

Customers who purchased directly from Sideshow Collectibles should note that all returns/exchanges must be sent to us and received within 30 (THIRTY) days of the original delivery date of the product to you. The product must be returned in its original box/packaging in the same condition as it was sent to you. This means that the item must be returned intact with figures, accessories, bases, original packaging, outer shipment box as well as in a double-boxed shipping carton, if this is how it was sent to you. Returned items that arrive with excessive damage due to improper packing may be assessed a damage product fee, of up to 10% of the product price.

Due to the limited edition nature of our product, we cannot guarantee that the item(s) can be replaced at the time of return or that damaged specific edition numbers can be replaced with the same number. In this case, we would offer a full refund of the purchase price (US$).

We will pay the return shipping cost if the return / exchange is a result of our error such as a defect / damage or an error in filling your order. * If the purchase is being returned for any other reason than those previously stated, the buyer will be responsible for all shipping charges, including those to return the item(s) to us. Refunds will be the purchase price minus any applicable shipping charges.

Customers residing within the European Union, who wish to return an item, should e-mail the following information to eureturns@SideshowCollectibles.com with the subject “EU RETURNS”:

1. Your full name and order number.
2. The name and limited edition number (if applicable this can be found on the base of the item) of the product.
3. Your reason for returning the product and whether you want a refund or replacement. Replacement of any item is subject to its availability.
4. In the case of damaged product, please provide us with a full description of the damage and three jpgs (photos) no larger than 200K showing the damage.

Please follow all of the above instructions carefully to provide us with the maximum amount of information so that we can better serve you. Please allow at least two business days during business hours, Monday - Friday, 8:30 am - 5:30 pm (PT),for us to process your request and reply to you. Please remember that any inquiries sent during non-business, weekend or holiday hours will be responded to beginning on the next business day in the order in which they were received.

Please allow 7-10 business days from the date of our receipt of the shipment for your credit card to be refunded or an exchange made. Replacement of any item is subject to its availability.

Please click here for information on the crediting of refunds.

Return/Replacement: International (Non-EU) Countries Only

We guarantee that every item we sell directly will give you complete satisfaction or you may return it for a replacement or for a refund of the purchase price* (US$), within 30 days of receipt of the item. WE STRONGLY SUGGEST THAT YOU OPEN AND INSPECT ALL MERCHANDISE UPON RECEIPT IN ORDER TO TAKE ADVANTAGE OF THIS POLICY.

We have a Wholesale Department, which provides service to direct dealers. These vendors are responsible to assist their direct customers with returns/replacements.

• If you purchased our product from a retailer and would like to return/replace the product click here.
• If you purchased our product from an Ebay auction and would like to return/replace the product click here.

If you purchased your item directly from Sideshow Collectibles:

Customers who purchased directly from Sideshow Collectibles should note that all returns/exchanges must be sent to us and received within 30 (THIRTY) days of the original delivery date of the product to you. The product must be returned in its original box/packaging in the same condition as it was sent to you. This means that the item must be returned intact with figures, accessories, bases, original packaging, outer shipment box as well as in a double-boxed shipping carton, if this is how it was sent to you. Returned items that arrive with excessive damage due to improper packing may be assessed a damage product fee, of up to 10% of the product price.

Due to the limited edition nature of our product, we cannot guarantee that the item(s) can be replaced at the time of return or that damaged specific edition numbers can be replaced with the same number. In this case, we would offer a full refund of the purchase price (US$).

We will pay the return shipping cost if the return / exchange is a result of our error such as a defect / damage or an error in filling your order. * If the purchase is being returned for any other reason than those previously stated, the buyer will be responsible for all shipping charges, including those to return the item(s) to us. Refunds will be the purchase price minus any applicable shipping charges.

Customers residing outside of the United States, but not within the European Union, who wish to return an item, should e-mail the following information to returns@SideshowCollectibles.com with the subject line “INTERNATIONAL RETURN”:

1. Your full name and order number.
2. The name and limited edition number (if applicable) of the product.
3. Your reason for wishing to return the product and whether you want a refund or replacement. Replacement of any item is subject to its availability.
4. In the case of damaged product, please provide us with a full description of the damage and three (3) jpgs (photos) no larger than 200K showing the damage.

Please follow all of the above instructions carefully to provide us with the maximum amount of information so that we can better serve you. Please allow at least two business days during business hours, Monday - Friday, 8:30 am - 5:30 pm (PT),for us to process your request and reply to you. Please remember that any inquiries sent during non-business, weekend or holiday hours will be responded to beginning on the next business day in the order in which they were received.

Please allow 7-10 business days from the date of our receipt of the shipment for your credit card to be refunded or an exchange made. Replacement of any item is subject to its availability.

Please click here for information on the crediting of refunds.

Password Help

If you have forgotten your password, we ask that you first use our automated system to receive a temporary password for your account through the link here: [Click Here]

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Problems Applying Discounts

Before filling out this form, our Help Desk may be able to quickly answer your question!

• How do I use a Gift Card?
• How do I find the value of my gift card?
• How do I use an E-Coupon
• My E-Coupon isn’t working!
• How do I redeem Rewards?

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Report Missing Rewards

Our Sideshow Rewards System is fully automated online thus rewards cannot be added after your order is submitted through our online store or redeemed on phone orders. If you feel that your active Rewards total is incorrect, we would ask for you to review your order history and make sure that your orders qualify for our program by meeting the criteria listed below.

1. Discounts were not applied to the orders in question. If so, these order DO NOT earn rewards.
2. Your order was placed after May 1, 2006. If not, the order is not qualified for the rewards program even if the order shipped after May 1, 2006.
3. The order was NOT returned for a partial or full credit. If so then it will earn rewards equal to the item value after the partial credit. All rewards will be voided upon issue of full credit.
4. If the item was won in a contest or promotion, then rewards are not earned on that item.
5. If the order was placed by phone or at a convention (unless specifically advertised), it does not qualify for rewards points.

If any of your orders meet these requirements, then we will need for you to submit the information requested below so that we can further investigate the matter for you. Please note that a Rewards Audit may take up to seven business days for investigation and adjustment of rewards if required.

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Lost Shipment: US / non-EU Customers

Before filling out this form, maybe our help desk can answer your question?

• I’ve been tracking my shipment and it hasn’t been scanned. Is it lost?

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Lost Shipment: EU

Before filling out this form, maybe our help desk can answer your question?

• I’ve been tracking my shipment and it hasn’t been scanned. Is it lost?

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Product Suggestion

Sideshow loves to receive feedback about our products thus we have set up a review section on the bottom of the product pages on our web site, where you can share your opinion about the item with us and other collectors. Our team members also appreciate your participation in our various online polls and use some of that information to improve and develop future product lines. If you would like to suggest a product for us to add to our current figure lines or licenses, please use the form below.

However, we do ask that you refrain from sending us original toy or collectible concepts and ideas, or sharing any copyrighted or patented materials with us. We have a strict corporate policy, which prohibits us from accepting such solicitations, as we rely on our own creative team and business partners for such ideas.

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Delete my Account

For security purposes any customer who wishes for us to delete their online account from our site will need to provide us with the e-mail address that is registered in their account. We also require that they include the billing/ street address and last four numbers of the credit card registered within their online account for identification verification. Once the request is completed, a Customer Service representative will confirm the account deletion with you via e-mail.

Please note that once an online account is removed it cannot be reinstated and any orders, reservations or rewards within that account will be lost.

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Other issues not listed

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Alter / Cancel my newsletter

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